Question 2/5 Knowledge Managemet

“Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them.”

                                                                                                                         ― Paul Hawken

This week on this blog the discussion is based on knowledge management, what it is, how it evolved and what is involves. Knowledge management is about getting the right knowledge to the right person at the right time. First of all we need to have an idea of what knowledge is and also what management is. Knowledge is a fluid mix of framed experiences, contextual information, values, expert insight, framework for evaluating, grounded intuition that gives an environment, incorporating new experience and new information. It is originated and is applied in the minds of the those that know. In companies it is often embedded not only in documents or reports but it is also embedded in organizational routines, practices and norms.”

For knowledge management to be successful we need to understand what constitutes of knowledge. There two different kinds of knowledge which are tacit knowledge and explicit knowledge. Explicit knowledge is usually referred to as the know what, it is knowledge that is formalized and codified is the type of knowledge that is most easily handled by knowledge management systems, which is very effective at facilitating storage, retrieval and modifications of texts and documents. Tacit knowledge is usually referred to as the know how, it is the type of knowledge that is seen as intuitive, hard to define and explain because it is a kind of knowledge that is experience based. Tacit knowledge is context dependent and very personal in its nature because it is hard to communicate and is completely rooted in action, the commitment and involvement. Tacit knowledge is seen as the most valuable type of knowledge and it is most likely to be the one that leads to breakthroughs in organizations.

Knowledge management, “is the explicit and systematic management of vital knowledge and its associated processes of creation, organisation, diffusion, use and exploitation in pursuit of business objectives”. Knowledge Management is about making the right knowledge available to the right people. It is about making sure that an organization can learn, and that it will be able to retrieve and use its knowledge assets in current applications as they are needed. Knowledge management is the systematic way of managing an organization’s knowledge assets in order to create value and meet the tactical and strategic requirements. Knowledge management consists of having the initiatives, strategies, processes and systems that sustain and also enhance the assessment, storage, refinements, sharing and the creation of knowledge it therefore involves having the management of the knowledge that is useful for some purposes that create value for the organization.  The main goal of knowledge management is to create value and to create leverage and to refine the organization’s knowledge assets in order to meet the organization’s objectives. Implementing knowledge management has several dimensions that include having a strategy, organizational structure, organizational processes, management & leadership, technology and politics.


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